Fixed conveyancing terms

Fixed Conveyancing Terms

1. THESE TERMS
1.1 This page tells you about us and the terms and conditions on which we sell any of our Services listed on our website, www.citysales.org.uk (Website)
1.2 What these terms cover. These are the Conditions on which we supply Services to you. They are intended to be read in conjunction with our Acceptable Use Policy, Privacy Policy, Cookie Policy, Terms of Use and the terms of third party providers in respect of the ‘Pay Later’ service.
1.3 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. Before you submit an order to us you will be asked to accept these Conditions, if you do not accept then we will not provide the Services. You cannot later rely on the fact that you have not read them as a defence to being unaware of any of the terms and conditions contained below.
1.4 From time to time we may be required to amend these Conditions. If you are affected by the new terms, i.e. they are to apply to a contract already entered into but for Services that have not yet been completed in full, then we will notify you of any changes and you may choose to accept or reject them. If you choose to accept the revised Conditions then they will apply with immediate effect, if you choose to reject any new Conditions then we reserve the right to charge for any Services that have already been supplied and the agreement between you and us shall automatically terminate.
1.5 Definitions. In these Conditions words with a capitalised letter have been defined in clause 20 and such words shall have the meanings set out next to them.
1.6 Construction. In these Conditions, the following rules apply:
1.6.1 Where we refer to clauses or to a schedule, they are to a clause or schedule of these Conditions, unless stated otherwise.
1.6.2 words importing any gender include every gender, references to the singular include the plural and vice versa and words denoting persons shall include all people who have an interest in the property, including residents over the ages of 18 and any registered holders (whether or not in actual occupation);
1.6.3 In this Agreement the words other, includes, including and in particular do not limit the generality of any preceding words and any words which follow them will not be construed as being limited in scope to the same class as the preceding words where a wider construction is possible.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Citylets (Plymouth) Limited a company registered in England and Wales. Our company registration number is 07674560 and our registered office is at Unit 4 Beechwood House, Beech Avenue, Cattedown, Plymouth, Devon, PL4 0QQ. Our registered VAT number is 185 5687 55.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01752 211111 or by writing to us at sales@citysales.org or at Unit 4 Beechwood House Beech Avenue, Cattedown, Plymouth, Devon, PL4 0QQ.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order.
3.1.1 When you visit our Website and submit your details you are making an offer to purchase the Services on the basis of these Conditions.
3.1.2 If you are making use of the Pay Later services, then you shall not be able to make use of the Services from us until such time as our Facilitator has confirmed that your Credit Application has been approved.
3.1.3 On our receipt of either confirmation that your Credit Application has been approved, or, where you are not choosing the Pay Later services, on submission of your request for the Services on our Website, we may issue a confirmation email to you confirming that we accept your order for Services.
3.1.4 At the point of our confirmation to you these Conditions will come into effect and a contract is entered into between us.
3.1.5 Notwithstanding the above, we may take payment from you for the Services, or as part of the Credit Application, before the contract is entered into. In the event that a contract is not concluded between us then we shall refund to you any amounts paid in advance, less any payments that you are required to make as part of the Credit Application to our Facilitator.

3.2 LEGAL NOTICE to ALL OWNERS:
3.2.1 By submitting an order to us for provision of the Services you are doing so on the basis that you have the full informed consent of each of the legal owners of the Property, anyone with a financial interest in the Property (who may not necessarily be a legal owner) anyone who is over the age of 18 and resides in the Property and any third parties who have an interest in marketing and selling the Property (such as another agent who you have previously instructed).
3.2.2 In the event that you do not have the permissions referred to in clause 3.2.1 for the full duration for which we are to supply the Services, then you agree to hold us harmless, on a full indemnity basis, from and against all costs, damages and expenses which we may incur as a result of providing some or all of the Services without such parties consent. We also reserve the right to charge you an additional administration fee of £280 for each Property.
3.3 We only sell to the UK. Our Website is solely for the promotion of our Services in the UK. Unfortunately, we do not accept orders for properties outside the UK.

4. OUR RIGHTS TO MAKE CHANGES
4.1 We may change the Services to reflect changes in relevant laws and regulatory requirements or to enhance our customer experience.
4.2 In addition, as we informed you in the description of the Services on our Website, we may make changes to these terms or the Services and post such changes on our Website. It is your responsibility to check the Website for any changes. You agree to be bound by any such changes if you continue to use the Services.

5. PRICE AND PAYMENT
5.1 Where to find the price for the Services. Our Services and what is included and the corresponding prices are detailed on our Prices Page on the Website. A link to our pricing page can be found here: http://citysales.org.uk/fees/]. All prices are including VAT unless otherwise stated. We take all reasonable care to ensure that the price of the Services advised to you is correct. However please see clause 5.2 for what happens if we discover an error in the price of the Services you order.
5.2 What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Services’ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Services’ correct price at your order date is higher than the price stated on our Website, we will contact you for your instructions before we accept your order.
5.3 When you must pay and how you must pay. We accept payment with CASH/VISA DEBIT/VSIA CREDIT ETC. When you must pay depends on whether you choose Pay Upfront or Pay Later as your Fee Option.
5.4 Payment Details. By providing your credit/debit card details you authorise us to take any payments due from you to us for the Services. Where we do not provide the Services, in accordance with 3.1.5 we will return any payments made by you.
5.5 Changing your marketing option. If you decide to change your marketing option from our Internet Fixed Fee Package to one of our Traditional Selling Packages we will reduce our usual commission due for the Traditional Selling Package, by the amount you have paid to us for the Internet Fixed Fee Package. Once you have changed packages the Traditional Selling Package fee rate will become payable even if your eventual buyer was introduced during the period of the Internet Fixed Fee Package.
5.6 If you use our mortgage service. If you decide to use the services of our mortgage brokers, on the completion date we will refund you £50, this will be provided at Completion.

6. PAY UPFRONT
6.1 If you choose Pay Upfront then we will take payment from you for the Internet Fixed Fee Package from the credit card or debit card, details of which you will be required to provide on the Website.

7. PAY LATER
7.1 If you choose Pay Later then we will endeavour to facilitate the ability to do so subject to the Pay Later Terms. The Pay Later facility is offered to our customers by the Facilitator and any decision by them to provide funding is at their absolute discretion.
7.2 The Facilitator may from time to time choose to carry out identity and such other checks as they deem appropriate for the type and nature of the application with the information you have provided to us. In order to take advantage of Pay Later you agree that Citylets can disclose to the Facilitator such information as we request from you on the Website and when any event should occur that represents a Deferred Payment Date.
7.3 By choosing the Pay Later Terms we will submit to the Facilitator a Credit Application on your behalf subject to the Facilitator Terms.
7.4 The Facilitator may accept the Credit Application. In the event that they accept the Credit Application then you irrevocably authorise the Facilitator to make payment of the Credit Amount to us which will be used in settlement of the cost of the Services. You will then be liable for repayment of the Credit Amount to the Facilitator in accordance with the Facilitator Terms and such payment to be made on the Deferred Payment Date (or, if earlier, such earlier date as set out on the Facilitator Terms).
7.5 It is a condition of Pay Later that you agree to instruct a member of the Conveyancing Panel to act on your behalf once a sale is agreed with a purchaser and you hereby agree that you will instruct a member of the Conveyancing Panel to make payment in full to the Facilitator on Completion for the Services taken by you in the event that you have not already made payment in accordance with the Pay Later Terms.
7.6 If, having chosen to Pay Later, you at any time choose not to instruct from among the Conveyancing Panel firms, you will be required to pay an additional fee of £299.00 plus VAT when your property sells. The date on which you choose not to instruct from among the Conveyancing Panel firms will represent a Deferred Payment Date.
7.7 To use Pay Later you must be a natural person who is also a UK resident. Pay Later is not available to companies, businesses, partnerships, charities, trusts and such other organisations that are excluded from time to time.
7.8 Pay Later does not apply to our lettings services the Traditional Selling Packages or CityPrime and payment must be made in accordance with the terms and conditions of those services chosen.

8. MARKETING, ADVERTISING AND PHOTOGRAPHY
8.1 Accurate information. It is your responsibility to ensure that all descriptions, photographs, floor plans and any other information uploaded to the Website and/or used in any marketing and advertising are accurate, up-to-date, and are in no way misleading. You agree to be responsible to us for any costs that we may incur, including any claim of a breach of the Property Misdescription Act, in the event that this information is found to be in breach of these terms. We reserve the right to immediately remove any inaccurate information. For further information, please refer to clause 18.
8.2 Approval of your Advert. Where, as part of the Services, a Citysales Expert creates your Advert for approval, we will notify you when the Advert is available for approval. We aim to do this as soon as is reasonably practicable. You agree to approve such Advert within a reasonable time and agree that we shall not be liable for not providing the Services where you have not approved the Advert.
8.3 Marketing and advertising. You authorise us to advertise details of the Property (including, without limitation, the address of the Property, its asking price, photographs and plans) on the Website, partner websites, magazines and newspapers and in any other such media as we deem in our sole discretion reasonable in order to achieve a sale of the Property. We may choose at any time at our absolute discretion to withdraw from or cease to use such partner websites, magazines and newspapers and any other such media.
8.4 For Sale Boards. If as part of the Services selected you choose to receive a ‘for sale’ board, you agree that its maintenance is your responsibility while it is in your possession. It is your responsibility to re-erect it if it is affected by weather conditions or by a third party. We are not liable for the loss, theft or any damage to the ‘for sale’ board provided or any damage the ‘for sale’ board may cause (to the extent permitted by law). There is a charge of £35 if an additional ‘for sale’ board is required to be sent to you.
8.5 Photographs.
8.5.1 Photography and any media relating to the Property we create will remain the property of Citylets. Any photos of the Property provided by you will remain your property, and you grant us a licence to use such photos on any media that we may reasonable require in order to perform the Services. In the case when we utilise photography provided by you as well as, or instead of, our own photography it must be:
8.5.1.1 owned by you or you have permission to use it;
8.5.1.2 of the Property; and
8.5.1.3 representative of the Property’s current condition.
8.5.2 Any Photos of the Property that belong to us can be purchased for £125, subject to our agreement.
8.5.3 Where you require us to carry out photography services then you agree to pay, in advance, the costs of such services as stated on the Prices Page.
8.5.4 It is your responsibility to ensure that the Property is in a fit state to be photographed. For insurance purposes our photographers are not permitted to rearrange items within the Property. You must therefore please ensure that it is tidied and suitably arranged before the Home Visit.
8.5.5 We reserve the right to charge additional reasonable fees in respect of photography completed for your property; e.g. to cover travel costs for getting to your property, or where the property or properties take longer to photograph due to their size or number (i.e. 6 bedrooms or more or multiple properties).
8.5.6 You may not upload any corporate or other logo, image or brand identifier to the Property description or include the same in any image you submit to us.
8.5.7 You may not use enquiries gained through the Website to generate interest or further enquiries by any means or method for properties not listed through us.
8.6 Energy Performance Certificate (“EPC”).
8.6.1 It is a legal requirement for you to have commissioned an EPC before your property is put on the market.
8.6.2 English and Welsh property. You must have ordered an EPC prior to our marketing the Property and agree to provide us with a copy of the EPC as soon as it is received. We reserve the right to terminate our relationship with you if you do not provide us with a valid EPC within 21 days of us beginning to market the Property.
8.6.3 Scottish property. A valid Home Report for the Property must be provided to us prior to us beginning to market the Property.
8.6.4 We can make arrangements for an EPC to be carried out at the Property. Where you request us to do so we will make arrangements subject to your payment, in advance, of the fees payable in respect of the same as set out on the Prices Page.
8.7 Rightmove Premium Listing. If you request us to market the property using the Rightmove Premium Listing we will do so subject to your payment, in advance, of the fees payable in respect of the same as set out on the Prices Page. The use of this service requires continual marketing, in the event that you deactivate your Advert for any period the Rightmove Premimum Listing will be lost and you will be liable to pay a further fee to reactivate.

9. VIEWINGS
9.1 Arranging Viewings. We will arrange viewings of the Property with a prospective purchaser on such times and dates as may be agreed by you from time to time. We will contact, by phone or email, you to make arrangements of such viewings and shall use all reasonable endeavours to ensure that the parties meet such agreed times and dates.
9.2 Viewings Carried Out by You. You may carry out viewings of the Property yourself. Your ability to sell the Property will be dependent on your availability. We will provide any feedback from a prospective purchaser to you following any viewings.
9.3 Viewings Carried Out by Us. If you require us to carry out escorted viewings of the Property then we will do so subject to your payment, in advance, of the fees payable in respect of the same as set out on the Prices Page.
9.4 Health and Safety. It is important that any viewings or visits to the Property are conducted safely. It is essential that we are notified of and provided with all relevant information relating to health and safety and that any documentation and/or measures are in place to manage any risks.
9.5 Unoccupied property. It is your responsibility to ensure that, where the Property is unoccupied, the property is adequately secured, mains services are turned off, water and heating systems are professionally drained and suitable insurance cover is put in place. You will be responsible for all maintenance at the Property and we accept no liability or responsibility for it.
9.6 Making sure the Property is prepared for the viewing. It is your responsibility to ensure that the Property is in a fit state to be viewed and you must ensure that it is tidied and suitably arranged before the viewing.
9.7 Keys. If we are to carry out viewings, then you agree to provide us with keys for the Property in advance (or be present at the Property when a viewing has been arranged). We agree to hold any keys provided to us in a safe and secure manner and to return them on request by you.

10. OFFERS
10.1 When a potential purchaser makes an offer we shall use our reasonable endeavours to notify you of this within 24 hours. The offer shall be provided to you exactly as the potential purchaser has provided it.
10.2 We will make such reasonable checks as are possible to ensure the offer made meets our criteria for a sale to proceed.
10.3 You will be given the choice whether to accept the offer, reject the offer, reject and negotiate, or you can choose that Citysales shall negotiate with the potential purchaser on your behalf. You will be given these choices each time you receive an offer.
10.4 If you accept an offer to purchase the Property, we reserve the right to list the Property as ‘Sold Subject to Contract’ until the date of Completion.
10.5 We will always act on your behalf and negotiate the best possible offer for your Property, without any conflict of interest.

11. PROVIDING THE SERVICES
11.1 Whilst we will make all reasonable efforts to ensure that the Services are available at all times, we do not guarantee that the Services will always be available or be uninterrupted or error-free. For further information, please refer to our acceptable use policy and terms of use policy.

12. YOUR RIGHTS TO END THE CONTRACT
12.1 You can always end your contract with us. Your rights when you end the contract will depend on what we have already done, whether there is anything wrong with it and when you decide to end the contract:
12.1.1 If you want to end the contract because of something we have done or have told you we are going to do, see clause 12.2;
12.1.2 If you have just changed your mind about the Services, see clause 12.4. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
12.1.3 In all other cases (if we are not at fault and there is no right to change your mind), see clause 12.5.
12.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 12.1.1, 12.1.2 and 12.1.3 below the contract will end immediately and we will refund you in full for any Services which have not been provided. The reasons are:
12.2.1 we have told you about an upcoming change to the Services or these terms which you do not agree to (see clause 4.2);
12.2.2 we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
12.2.3 you have a legal right to end the contract because of something we have done wrong.
12.3 Nothing in these Conditions will affect your legal rights. Under the Consumer Rights Act 2015 you have certain rights and remedies. These are subject to certain exceptions, for detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 states that if we are unable to provide the Services or fail to provide the Services adequately then:
12.3.1 you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
12.3.2 if you haven’t agreed a price upfront, what you’re asked to pay must be reasonable.
12.3.3 if you haven’t agreed a time upfront, it must be carried out within a reasonable time.
12.4 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12.4.1 Your right to change your mind. For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
12.4.2 IMPORTANT: When you don’t have the right to change your mind. With respect to services bought online, you do not have a right to change your mind once these have been completed – for example once your Advert has gone live – even if the cancellation period is still running.
12.4.3 How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order. However, once we have completed the Services you cannot change your mind, even if the period is still running. For the avoidance of doubt, once your Advert has been posted we will have completed the Services for the purposes of the Consumer Contracts Regulations 2013.
12.5 Ending the contract where we are not at fault and there is no right to change your mind. Should you wish to cancel or withdraw any Services you may do so at any time. However, under no circumstances will any full or part credit be made in respect of the advertised rates.

13. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
13.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
13.1.1 Phone or email. you can contact us by telephoning our customer service team on 01752 211 11 11 or by emailing us at sales@citysales.org;
13.1.2 By Post. You can write to us at Unit 4 Beechwood House Beech Avenue, Cattedown, Plymouth, Devon, PL4 0QQ,
In either case please provide the following details (or copy and paste the following text):
To: Citylets, Unit 4 , Beechwood House Beech Avenue, Cattedown, Plymouth, Devon, PL4 0QQ
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

14. OUR RIGHTS TO END THE CONTRACT
14.1 We may end the contract if you break it. We may end the contract for Services at any time by writing to you if:
14.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
14.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services;
14.1.3 you are not available for any viewings of the Property or do not agree to our carrying out of any viewings of the Property on reasonable times and dates provided by us;
14.1.4 you do not, within a reasonable time, allow us to access to your premises to supply the Services.
14.2 Obligations on Cancellation IN THEe event of cancellation of the Services then you shall be liable to pay to us all sums payable for the Services that have been provided and not yet paid for. In addition, where you have chosen the Pay Later Terms then the date of any such cancellation will constitute a Deferred Payment Date and the full amounts payable to the Facilitator will become due and payable by you.

15. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. HOW WE MAY USE YOUR PERSONAL INFORMATION
16.1 How we will use your personal information. We will use the personal information you provide to us:
16.1.1 to supply the Services to you;
16.1.2 to process your payment for the Services including disclosing this information to the Facilitator when you choose to Pay Later;
16.1.3 to, if you agreed to this during the order process, inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.

17. COMPLIANCE
17.1 We undertake to comply with the terms of the Estate Agents Act 1979, the Consumer Protection from Unfair Trading Regulations 2008 (“CPRs”) and the Consumer Rights Act 2015 where those Acts and/or Regulations relate to our appointment as your selling agent.
17.2 Connected persons. We are not aware of any personal interest existing between us or anyone in our employment or any connected person(s) and you, unless specifically stated elsewhere. If you are or become aware of such an interest, you should notify us immediately.
17.3 The CPRs. Under the CPRs it is a criminal offence for a selling agent to make inaccurate or misleading statements about your property (be they written or verbal), including through the sales particulars, adverts and other marketing, photographs and floor plans. This includes anything that might give the wrong impression about a property and includes omitting facts. To this end:
17.3.1 you are responsible for providing us with accurate information about the Property and must tell us immediately if there is any inaccuracy or misleading information in our sales particulars, adverts or any other information that we provide to prospective purchasers and/or their representatives about the Property. We will ask you to verify certain information and require you to assist us to the best of your knowledge, having made reasonable enquiries where necessary;
17.3.2 you will be responsible for any additional costs incurred by us to ensure that the circulation of incomplete, inaccurate or misleading information is rectified and hereby indemnify us, our employees and agents in respect of any losses, damages, expenses or other such costs incurred or for which we may be held liable which arise from you providing us with incomplete, inaccurate or misleading information or any failure by you to provide us with the necessary information regarding the Property as and when you become aware of it;
17.3.3 you shall inform us immediately of any changes in the information that you provide in respect of the Property; and
17.3.4 we reserve the right not to publish any information that you provide.

18. OTHER IMPORTANT TERMS
18.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within 14 days of us telling you about it and we will refund any part of the fees paid for the Services that have not been provided. We will ensure, so far as is reasonable and practical to do so, that any rights or remedies that you enjoy under these Conditions are not affected in any way.
18.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
18.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
18.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
18.7 Alternative dispute resolution and Complaints. We are members of The Property Ombudsman and abide by the Property Ombudsman Code of Practice. If you wish to complain about our services then you are required to contact us and we will provide you with a copy of our complaints policy. If you are dissatisfied with how we deal with a complaint you are entitled to refer the matter to The Property Ombudsman. You agree that we may disclose information relating to the Services to The Property Ombudsman if they ask for it.

19. DEFINITIONS
19.1 Definitions. In these Conditions, the following definitions apply:
Acceptable use policy: our acceptable use policy for using the Website as published from time to time on the Website, a copy of which can be found http://citysales.org.uk/acceptable-use-policy/
Advert: How your Property will be displayed in marketing and advertising which may include, although not be limited to, descriptions, photographs and floor plans.
Citylets: Citylets (Plymouth) Limited a company registered in England and Wales with company registration number 07674560 and registered office at Unit 4 Beechwood House Beech Avenue, Cattedown, Plymouth, Devon, PL4 0QQ. Any reference to ‘we’, ‘us’, or ‘our’ is a reference to Citylets.
Citylets Expert: A Citylets representative assigned to you to offer their advice regarding the sale or letting of your Property.
CityPrime: means the services as stated on our Website as CityPrime (such services to include the items set out on our Prices Page).
Completion: The formal legal completion of the sale or letting of your Property.
Conditions: these terms and conditions as amended from time to time in accordance with clause 1.4
Conveyancing Panel: means such firm or firms who are part of a panel of solicitors or licensed conveyancers introduced by us to you, a list of which can be found http://citysales.org.uk/solicitors/
Cookie Policy: our cookie policy for using the Website as published from time to time on the Website, a copy of which can be found http://citysales.org.uk/privacy-policy/
Credit Application: means a request from you for credit submitted to the Facilitator for processing and as may be accepted by the Facilitator for processing from time to time.
Credit Amount: means the amount borrowed by you from the Facilitator further to a Credit Application
Deferred Payment Date: The date where any of the following occurs whichever happens first:
• Completion takes place; or
• If you withdraw your instructions for us to market the Property; or
• If you choose not to use the Conveyancing Panel;
• We cancel the Services due to a breach by you of these Conditions; or
• Eight months from the date when you agree to use our Services.
Facilitator: means Pay4Later Limited (company number 06447333) and whose registered office is located at 46 New road Street, London, EC2m 1JH.
Facilitator Terms: means the terms and conditions of the Facilitator as notified from time to time or as set out [LINK AS TO FACILITATOR TERMS]
Fee Option: means either Pay Upfront or Pay Later.
Home Visit: The visit to the Property made by your Citylets Expert following your acceptance of the Conditions.
Internet Fixed Fee Package: means the fixed fee package “Internet Option 1” as set out on the Website for provision of the Services and subject to the Pay Upfront and Pay Later Terms
Pay Upfront: means when you instruct Citylets to provide the Services and you have not chosen to Pay Later.
Pay Later: Means when you instruct Citylets and you have not chosen to Pay Upfront and have agreed to the Pay Later Terms.
Pay Later Terms: Means these Conditions and the agreement you have entered into with the Facilitator that will be made available for you to read on the Website at the time you choose to pay in this way.
Prices Page: means the page on our Website with details of the prices payable for any of our Services, the Traditional Selling Packages and/or CityPrime, as found at [http://citysales.org.uk/fees/].
Privacy Policy: our privacy policy as published from time to time on the Website, a copy of which can be found http://citysales.org.uk/privacy-policy/

Rightmove Premium Listing: means a premium listing of the property on rightmove.com
Services: all and any of the services and/or products offered from time to time by Citylets on the Website, namely the Internet Fixed Fee Package and specifically excludes our Traditional Selling Packages and/or CityPrime.
Terms of Use: The terms and conditions for using the Website as published from time to time on the Website, a copy of which can be found http://citysales.org.uk/895902-2/
Traditional Selling Packages: means the services as stated on our Website as the Traditional Selling Packages (such services to include the items set out on our Prices Page).
Property: Your property which you intend to sell and of which details have been submitted by you to us through our Website
Website: www.citysales.org.uk


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